Below are some of the common concerns or questions our customers have, however if you have any other questions that aren't listed please send them to

 customerservice@ashanticosmetics.com

Ashanti Cosmetics LTD/ INC / KFT receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5. To comply with any applicable laws and regulations.

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our products and special releases, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How you can withdraw your consent?

If you don’t want us to process your data anymore, please contact us at customerservice@ashanticosmetics.com

Privacy policy updates

 

Ashanti Cosmetics reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

 customerservice@ashanticosmetics.com

Is Ashanti Cosmetics cruelty-free?

Ashanti Cosmetics  loves animals! We are certified cruelty-free. We do not test on animals at any point within our supply chain or pay for another company to conduct testing. Ashanti Cosmetics does not sell to business in that have animal testing policies.

Do you offer Worldwide Shipping?

STANDARD SHIPPING

EU /UK

Free Standard Shipping UK and E.U. On Orders over £50 1/4 Working days  

Standard Tracked Shipping £5 1/4 working days 

USA

Free Standard Shipping 1/4 Working days on orders over $60

Standard Tracked Shipping £7 1/4 working days 

REST OF THE WORLD 

Free standard shipping rest of the world 1/4 Working day on orders over £80

Standard Tracked Shipping £7

​Dispatched from 1- 2 Business days.

Is Ashanti Cosmetics vegan?

No, Some of our products contain beeswax. Please check the product page and or ingredient list for products containing beeswax.

Is Ashanti Cosmetics Fair trade?

Yes. According to Fair Trade Certified, the term 'Fair Trade' means, in summary, setting high standards in safe labor practices, providing fair wages to workers, and giving back to developing communities. While at Ashanti Cosmetics we are not Fair Trade-certified, we partner with suppliers who align with our ethos of sustainable practices and ethical sourcing. It's also important to Ashanti Cosmetics that we remain 100% natural & sustainable, use certified-organic ingredients.

Storage and Shelf life.

To ensure that your Ashanti Cosmetics products are used during their time of optimal freshness, we recommend storing all products in a cool, dry place and out of direct sunlight and using them within 12 months of purchase. We try to help the process by using dark amber glass jars to reduce light exposure.

 

Do your products contain preservatives?

Here at Ashanti Cosmetics, we are committed to using only truly natural, non-toxic ingredients and avoiding synthetic preservatives; although all of our formulations do feature natural preservative systems. Most of our water-based products contain a natural preservative called Radish Root Ferment (Leuconostoc/Leucidal) which helps to prevent the growth of mold and bacteria. Many of our products also contain Vitamin E which act as a natural preservative. To ensure that your products are used within a time of optimal freshness and efficacy, we recommend storing all of our products in a cool, dry place and out of direct sunlight and using them within 12 months of purchase

 

What is Organic?

Organic ingredients comply with standards for organic farming, which includes using no pesticides or herbicides, hormones, or antibiotics on the crops. Along with this, organic farming preserves ecological systems and preserves diversity.

What is Natural?

All Ashanti Cosmetics products are 100% natural and beyond clean. 'Natural', also known in the beauty industry as 'Clean', refers to using ingredients sourced from nature, omitting potentially harmful synthetics and harsh preservatives. 

 

Where are your ingredients sourced?

Ashanti Cosmetics is dedicated to sustainability at every level of our supply chain and is always looking for new solutions to reduce our carbon footprint. Our team vets our ingredient suppliers to ensure that they are all ethically sourced and sustainably harvested. The majority of our ingredients are sourced within the european union.

Skin types

Tansy Mama: Featuring Blue Tansy, Aloe vera gel and Neroli Essential Oil, this is a very gentle and nourishing face mask that will not dry your skin out. It is refreshing with its citrus and floral scent and has a smooth texture. Use 3 days straight to balance skin and then once a week.

15 Shades Of Pink: Our best seller that creates a gentle cloud of 100% natural hydrating and soothing Vegan, Organic Pomegranates and nourishing Coconut oil.

Not sure where to start?

Try for the face

Tansy Mama and 15 Shades Of Pink!

Try for the body..
Warrior Queen and Warrior King.

Try for Tanning..
Bronze Panther gradual bronzing butter and Breezy Peasy pineaple tanning oil.